Contacts | Glossy Bingo Casino
Contacting glossybingocasinouk.co.uk
For questions about the information on glossybingocasinouk.co.uk, the development contact placeholder is [email protected]. This address is not a confirmed working mailbox. Do not use it to request help with a casino account or send identity documents, passwords or payment details.
This contact page on glossybingocasinouk.co.uk distinguishes website enquiries from support provided by Glossy Bingo's operator, Broadway Gaming Limited. The operator's account services and complaint procedure described below belong to that company.
Choose the right contact route
| Your enquiry | Where to take it |
|---|---|
| A correction or question about content on glossybingocasinouk.co.uk | The glossybingocasinouk.co.uk contact placeholder above; a working contact channel is not yet confirmed. |
| Trouble signing in, a payment query or another casino account issue | Glossy Bingo customer support, using the email details or live chat on the casino website. |
| A safer gambling question | The casino's live chat, which its safer gambling page describes as available around the clock for these concerns. |
| A complaint about the casino service | Begin with an email to the casino's customer support team, following its complaints procedure. |
Check the contact details on the casino website before sending account information. The placeholder for glossybingocasinouk.co.uk is separate from the operator's support channels.
Raising a complaint with the operator
Broadway Gaming Limited's procedure starts with its customer support team. If that stage does not resolve the issue, the next step is a written escalation to its Head of Customer Support, using the complaints address in the casino's terms.
The operator aims to resolve complaints and disputes within eight weeks of receipt, provided the customer cooperates promptly. Its terms say it will send either a final response or a progress update within that period. Eight weeks is not an unconditional promise of resolution.
Following the final internal decision, an unresolved dispute about a gambling transaction may be referred to the alternative dispute resolution provider named in the operator's terms: eCogra, or a replacement provider if that changes. The service is free for customers. This route applies to disputes, rather than general complaints about the service.
Help with gambling concerns
Glossy Bingo's safer gambling information also lists the National Gambling Helpline, operated by GamCare: 0808 8020 133. It describes this as a freephone service available 24 hours a day for people affected by gambling harm in Great Britain.
For information about gambling controls and support, see the [Responsible gambling page](/responsible-gambling/). Requests concerning a casino account should go directly to the operator's support service.
More information on glossybingocasinouk.co.uk
- [Terms and conditions](/terms/)
- [Privacy](/privacy/)
- [Cookies](/cookies/)
- [Responsible gambling](/responsible-gambling/)
- [Contacts](/contacts/)